Refund policy
Return / Exchange Policy for Damaged Product
Tote Bags & Pouches
10 Day Money Back Guarantee
Please notify our company by email and follow the instructions listed below. In your email please provide the following information.
Is this a Full Refund, Exchange or On Line credit request also If you are requesting a Full Refund please provide a brief reason for the return.
Please note you must attach the following items.
A copy of your purchase
A photo of the product.
Upon receipt of the email, we will fully examine it and notify you via e-mail, within a proper return code to begin a full refund.
Exchanges or On Line credit requests will receive a form for completion.
All Full Refunds, Exchanges or On Line credits are governed by the following company policies.
- Your item must be unused and in the same condition that you received it.
- To complete your return, we require a receipt or proof of purchase.
- The item must be in the original packaging
Only regular priced items may be refunded, sale items cannot be refunded.
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Photographic Art purchases: Paper, Metal, Canvas
If you feel you have received a faulty or defective product, please email us at customerservice@robandkarenphotography.ca for further instructions upon receipt of your order. Or follow the information provided below.
Because of the nature of these products, we can provide replacements for damaged or defective goods only.
Instructions for Return / Exchange
Please notify our company by email with a description of the damaged product. Also, please attach a photo of the damaged product, its container and the receipt of your order.
Upon receipt of the email, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect.
These returns/exchanges must be made within 7 days of your receipt of the product. In general, custom printed orders are non-refundable since they cannot be resold.
Art for Wear / Merchandise
Returns: In our efforts to reduce waste and decrease our environmental impact, embodying the values we truly believe in, we do not accept returns. Everything we produce is made-to-order, meaning that every single item purchased is specifically made for you and returned items cannot be resold. For clothing, please have a look at our size charts before you confirm your order.
We stand behind the quality of our product. If you see a defect in the product, we will gladly send your order back to production at our expense and re-ship it to you.
Because of the specific nature of these art wear products, we can provide replacements for damaged or defective goods only. In general, custom printed orders are non-refundable since they cannot be resold. Note that we produce on demand. It is therefore not possible to change the selected size. Please consult the size chart carefully.
Please note the following:
Items must not be washed, worn or damaged.
All original tags must be attached.
You must present a valid receipt.
Instructions for Return / Exchange
Please notify our company by email with a description of the damage product. Also, please attach a photo of the damaged product its container and the receipt of your order.
Upon receipt of the email, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect.
These returns/exchanges must be made within 7 days of your receipt of the product.
All returns/exchanges are handled on a case-by-case basis and ultimately at Rob and Karen photography’s discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our clients. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns.